Terms & Conditions
Last updated: October 2026
These Terms & Conditions apply to bookings made through www.cookingclasspoggioregini.it for cooking classes and related experiences provided by:
AZ. AGR. POGGIO REGINI DI ROSSI MAURIZIO
VAT No. IT06048210485
Località Poggio Regini
Castellina in Chianti (SI), Italy
Email: info@poggioregini.it
By completing a booking and making the required payment, the customer confirms that they have read and accepted these Terms & Conditions.
1. Service Provider
Cooking classes, wine tastings, cellar visits, vineyard activities and related experiences offered through this website are provided by:
AZ. AGR. POGGIO REGINI DI ROSSI MAURIZIO
Poggio Regini is responsible for managing reservations and providing the booked services.
2. Booking
Bookings may be made through the online booking system available on the website.
A booking is considered successfully completed when the booking process and required online payment have been completed and the customer receives the relevant confirmation.
The customer is responsible for providing accurate and complete information during the booking process.
Availability displayed by the booking system is subject to the availability configured for the selected experience.
3. Prices
Prices are expressed in euros (€).
The relevant experience page indicates the applicable price and included services.
The cooking class currently offered may include:
- hands-on cooking activities;
- preparation of fresh pasta and other Tuscan dishes;
- wine tasting;
- cellar visit;
- vineyard experience.
Only services expressly included in the selected booking are included in the price.
4. Online Prepayment
Bookings require payment in advance online.
Payments are securely processed through Nexi.
The customer must successfully complete the payment process to complete the reservation.
Full payment-card details are processed through Nexi and are not stored by this website.
5. Cancellation by the Customer
Customers may cancel a confirmed booking free of charge up to 24 hours before the scheduled start time of the cooking class.
Where cancellation is received at least 24 hours before the scheduled start time, the amount paid for the cancelled booking will be refunded.
For cancellations received less than 24 hours before the scheduled start time, 100% of the total booking amount will be charged as a cancellation fee and no refund will be due, except where mandatory law requires otherwise.
The time at which Poggio Regini receives the cancellation request will be used to determine whether the free-cancellation period has been respected.
Customers should therefore communicate cancellations as soon as possible.
6. No-Show
If a customer does not attend the booked experience and has not cancelled within the free-cancellation period, the booking will be considered a no-show.
In the event of a no-show, 100% of the amount paid will be retained and no refund will be due, except where mandatory law requires otherwise.
7. Refunds
Where a refund is due under these Terms, it will be processed through the payment method or payment infrastructure applicable to the original transaction.
The time necessary for the refunded amount to appear on the customer’s account may depend on Nexi, the card issuer or the customer’s financial institution.
8. Late Arrival
Customers should arrive at the agreed location at the scheduled time.
Reasonable efforts will be made to accommodate delays where possible.
A significant delay may result in:
- a shortened experience;
- inability to participate in certain parts of the activity; or
- where participation is no longer reasonably possible, treatment as a no-show.
9. Changes to Participant Numbers
Requests to change the number of participants are subject to availability.
Reductions communicated at least 24 hours before the scheduled experience may be handled according to the applicable cancellation policy.
Reductions made less than 24 hours before the experience may be subject to the 100% cancellation fee for the cancelled participants.
Any increase in participant numbers is subject to availability and payment of the applicable additional amount.
10. Cancellation or Changes by Poggio Regini
If Poggio Regini is unable to provide a confirmed experience, the customer will be informed as soon as reasonably possible.
Depending on the circumstances, the customer may be offered:
- an alternative date or time;
- an equivalent experience; or
- cancellation and refund of the affected service.
Where Poggio Regini cancels the experience and no acceptable alternative is agreed, amounts paid for the cancelled service will be refunded.
11. Wine Tasting and Vineyard Activities
The cooking experience may include wine tasting, a cellar visit and access to vineyard areas.
The exact services included are those described for the selected experience.
Customers should follow reasonable instructions when visiting cellar, production, agricultural or vineyard areas.
12. Dietary Requirements and Allergies
Customers should communicate food allergies, intolerances and dietary requirements when booking or as soon as possible afterwards.
Poggio Regini will make reasonable efforts to accommodate requirements communicated in advance.
Customers with serious or potentially life-threatening allergies should contact Poggio Regini before participating.
Unless expressly confirmed otherwise, the complete absence of traces of allergens cannot be guaranteed in environments where different foods and ingredients are handled.
13. Alcoholic Beverages
Wine is included in certain experiences.
Alcoholic beverages are served in accordance with applicable Italian law.
Participants who are not legally permitted to consume alcohol will not be served alcoholic beverages.
14. Children
Children may participate where permitted by the selected experience.
Applicable age categories and prices are indicated on the relevant experience page.
Children remain under the supervision and responsibility of their accompanying adult.
15. Responsibility of Participants
Participants must follow reasonable instructions concerning:
- kitchen equipment;
- cooking and food preparation;
- cellar and winery areas;
- vineyards and outdoor agricultural areas;
- general health and safety.
Participation may be refused or discontinued where conduct creates a significant safety risk to participants, staff or property.
16. Right of Withdrawal
Cooking classes, wine experiences and related leisure activities offered through the website are booked for a specific date and time.
Where the statutory requirements are met, the general 14-day right of withdrawal applicable to certain distance contracts does not apply.
The cancellation policy described in these Terms therefore applies.
17. Personal Data and Payments
Personal data are processed according to the website’s Privacy Policy.
Information about cookies and similar technologies is available in the Cookie Policy.
Online payments are processed securely through Nexi.
18. Applicable Law
These Terms & Conditions are governed by Italian law, without prejudice to mandatory consumer-protection rights that cannot legally be excluded or restricted.
19. Contact
For questions, booking changes, cancellations or refund requests:
AZ. AGR. POGGIO REGINI DI ROSSI MAURIZIO
Email: info@poggioregini.it